Shipping

What are your shipping costs?

Within New Zealand:

• Orders above $150: Free Shipping
• Orders under $150: $6.00

International:

• Calculated at checkout

 

When will my order be shipped?

Orders are usually dispatched during the next working day.

 

How long will my order take?

Within New Zealand

• Please allow 3 – 7 working days for your order to arrive*

International

• Please allow 3 – 15 working days for your order to arrive*

*Please note:

Delivery times may vary depending on COVID-19 limitations

 

What payment methods do you take?
We accept VISA and Mastercard.

 

Can I cancel my order?

Should you wish to cancel your order, please contact us via email as soon as possible. Orders which have been dispatched are unable to be cancelled.

 

What happens if I am not happy with the product I receive?

We aim to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us and we will do our utmost to resolve any issue.

 

My shipment arrived damaged, what should I do?

We will always make every effort to ensure that our high-quality products arrive to you in perfect condition. Should you experience a problem with your order please contact hello@nzskincareco.com.